Refunds, plainly.
We keep this simple and honest — exactly what's refundable, what isn't, and how to ask. Nothing hidden in the small print.
Last updated July 2026 · Already bought and need a hand? Email support@slowmoneymovement.com and we'll sort it.
The short version
The short version.
The Slow Money Dashboard comes with a 14-day money-back, no questions asked. Everything else we sell here — the Snowball Plus™ Debt Hub, the Slow Money Set, and our books and downloads — is delivered instantly, so it's non-refundable once that's been provided, unless something is faulty or not as described. Anything you buy through Amazon or another retailer follows that retailer's policy. And if you ever can't get into something you've bought, we'll always help you back in. None of this affects your legal rights.
The Slow Money Dashboard
14 days, no questions asked.
If you buy the Slow Money Dashboard and it isn't right for you, email us within 14 days of your purchase and we'll refund you in full — no reason needed. We return the amount you actually paid to your original payment method. After the 14 days have passed, the Dashboard is treated like our other instant digital products below.
This 14-day money-back covers the Dashboard bought on its own. It doesn't apply to the Slow Money Set — even though the Set includes the Dashboard — because the Set also includes the Debt Hub, which you get access to straight away.
Instant digital products
Delivered instantly, so non-refundable.
The Snowball Plus™ Debt Hub and the Slow Money Set give you access to digital content the moment you buy — a secure sign-in link arrives right away. Our books and downloads work the same way: the file is delivered as soon as you buy. Because access or delivery is immediate, these products are non-refundable once that has been provided. Buying one means asking us to give you access straight away — and, as with any digital content you can use immediately, that's the point at which the usual 14-day cancellation window no longer applies. It's simply the trade-off for getting it instantly.
The Set includes the Debt Hub, and the Dashboard's 14-day money-back above doesn't extend to the Set. The one exception to all of this is faulty or not-as-described items — see below.
Digital gift cards
Final once issued.
Gift cards are delivered instantly, so all sales are final once the card has been issued — this protects against duplicate use and accidental redemption. But if something goes wrong on our side — your card doesn't arrive, arrives with the wrong value, or there's a confirmed system error — tell us as soon as you notice — within a reasonable time, and no later than 30 days of purchase — and we'll reissue it or refund you, whichever is right.
A gift card that has already been accessed or redeemed can't be refunded, and change of mind after delivery isn't covered. As with our other instant products, buying a gift card means asking for it to be delivered straight away, so the 14-day cancellation window doesn't apply once it's issued.
Bought through Amazon or another retailer
Retailer purchases follow their policy.
Some of our books are also sold through Amazon (Kindle or print) and other retailers. Anything you buy that way is fulfilled and refunded by the retailer, under their policy — not by us — because we don't process those payments or receive your order details.
For a Kindle refund, use Amazon → Your Orders → Digital Orders. For a print copy, request it through the retailer you bought from. Books you download directly from us are covered by the instant-digital rule above.
If something's wrong
Faulty or not as described.
If anything you buy from us is faulty, doesn't work, or isn't as described, that's on us. Contact us and we'll put it right — a fix or a refund, whichever is fair. This applies to everything we sell directly, regardless of the timeframes above, and it's your right under the Consumer Rights Act 2015.
Trouble opening a file?
Access problems? We'll always help.
If you ever have trouble opening or getting back to something you bought, email us — we'll always help. We can resend download links, restore access, help with file permissions, or send an alternative format where we have one. Access problems don't qualify for a refund on their own, but we'll make sure you receive everything you paid for.
How to ask
Requesting a refund.
Email support@slowmoneymovement.com from — or quoting — the email you bought with, and tell us which product it's for. That's all we need. We process eligible refunds to your original payment method promptly; depending on your bank or card provider, it can take a few working days to appear.
If you used a discount code such as FOUNDING100, we refund the amount you actually paid — the discounted price you were charged.
A final note
If something isn't right, tell us.
Every tool and book we make is meant to genuinely help — with your money, your plan, and your peace of mind. If something isn't right, reach out. We'll always look at it with clarity, fairness and kindness, and do what we reasonably can to put it right.
Your rights
Your statutory rights.
None of this affects your legal rights under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Slow Money Movement™ is operated by The Reset Edit Ltd, registered in England & Wales.